Store Policy
Customer Care
At AUXO, we want your shopping experience to be simple, clear, and reliable.
If you have questions about a product, an order, shipping, returns, or anything related to your purchase, the AUXO Assistant is available to help.
For questions about an existing order, having your order number available will help us assist you more efficiently.
If your request requires additional review, the AUXO Assistant can guide you to the appropriate next step and collect the information needed for our team to follow up.
Privacy & Security
our privacy and security are important to us.
AUXO collects and uses personal information only as necessary to operate our store, process orders, provide customer support, improve our services, and communicate with you when appropriate.
Payments are processed through secure payment services. AUXO does not directly store your full credit or debit card details.
We may use trusted third-party service providers for functions necessary to operate our website and services, such as payment processing, analytics, communications, and technical infrastructure.
We do not sell your personal information.
For more information about how your information is collected, used, and protected, please review our Privacy Policy.
Shipping & Returns
Orders are typically processed within 2–5 business days, with estimated delivery within 7–20 business days after processing.
Eligible products may be returned within 30 days of delivery. Please review our Shipping Policy and Return Policy during checkout or contact us through our Contact page for assistance.
Payment Methods
Payments are processed securely through PayPal. Available payment options may vary depending on the customer’s location and PayPal account settings.