Privacy Policy

Last updated: September 2026

AUXO respects your privacy and is committed to protecting the personal information you share with us.

Information We Collect

When you visit our website, place an order, use the AUXO Assistant, contact us, or subscribe to our communications, we may collect information such as your name, email address, shipping and billing address, phone number if provided, order information, chat messages, and other information necessary to provide our services.

We may also collect technical information about how you interact with our website, such as device information, browser type, IP address, website activity, and similar usage information through cookies and related technologies. Cookies may be used for essential site functions, shopping-cart features, preferences, analytics, and, where applicable, marketing activities.

How We Use Your Information

We may use your information to:

process and manage orders;
provide customer support;
operate the AUXO Assistant and other customer-service tools;
communicate about purchases and account activity;
operate, maintain, secure, and improve our website;
prevent fraud and security issues;
analyze website performance and customer experience;
send marketing communications when you have provided the appropriate consent.

AI-Assisted Customer Support

AUXO may use AI-powered tools, including the AUXO Assistant, to help answer questions and provide customer support.

Information you submit through the chat may be processed by technology and service providers used to operate these features. AI-generated responses may contain errors, and important order, payment, policy, or other information should be verified when necessary.

Payments

Payments are processed through secure third-party payment services. AUXO does not directly store your complete credit or debit card information.

Payment providers may process information according to their own privacy policies and terms.

Service Providers

We may share personal information with trusted service providers when necessary to operate the AUXO website and services, including providers supporting website hosting, payments, analytics, communications, customer support, security, and other technical functions.

These providers receive information only as necessary to perform services on our behalf and may also be subject to their own privacy policies and legal obligations.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, improve your experience, and support analytics or marketing activities where permitted.

You may be able to manage certain cookies through your browser settings or privacy controls available on the website. Cookies can support functions such as recognizing a returning device, maintaining a shopping cart, and measuring site activity.

Marketing Communications

If you choose to receive AUXO updates, new products, or offers, we may contact you using the information you provided.

You may unsubscribe from marketing emails at any time using the unsubscribe option included in those communications.

Data Security

We use reasonable administrative, technical, and organizational measures, together with trusted service providers, to help protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

Your Privacy Choices and Rights

Depending on where you live and which privacy laws apply, you may have rights relating to your personal information, including the right to request access, correction, or deletion of certain information, or to obtain information about how it is used or disclosed.

Some jurisdictions may also provide rights to opt out of certain uses of personal information, such as its sale, sharing, or use for targeted advertising. California law, for example, provides qualifying consumers rights to know, delete, correct, opt out of sale or sharing, and receive non-discriminatory treatment for exercising those rights.

AUXO will respond to valid privacy requests as required by applicable law.

Children’s Privacy

AUXO is not intended for children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that such information has been collected inappropriately, we will take reasonable steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, practices, or legal requirements.

The latest version will be posted on this page together with the updated date.

Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please use the Contact page available on the AUXO website.