Shipping & Returns
Shipping Policy
At AUXO, we want your shopping experience to be simple, transparent, and worry-free.
Where We Ship
AUXO currently ships to addresses within the United States.
Some products may be shipped directly from our fulfillment partners, including international fulfillment locations.
Shipping Costs
Shipping costs are displayed at checkout before you complete your purchase.
When free shipping is offered, it will be clearly indicated at checkout.
Any applicable charges collected by AUXO will be presented before your order is placed.
Processing and Delivery Times
Order processing and delivery times may vary depending on the product, availability, fulfillment location, and delivery destination.
Estimated delivery times are displayed during checkout whenever available.
These estimates are based on available shipping information and are not guaranteed arrival dates.
We make reasonable efforts to fulfill and ship orders within the applicable timeframe communicated during the purchasing process.
Order Tracking
Once your order has shipped and tracking information becomes available, we will send the tracking details to the email address associated with your purchase.
Tracking updates may take some time to appear after shipment.
Multiple Shipments
If you order multiple products, they may be shipped separately and arrive on different dates.
You will receive available tracking information for each shipment.
Shipping Delays
Occasionally, delays may occur due to carrier operations, customs processing, weather conditions, or other circumstances beyond our control.
If we cannot ship your order within the promised shipping timeframe, we will notify you and provide the options required by applicable law, including the opportunity to consent to a revised shipping date or cancel the affected order and receive a prompt refund.
Lost or Undelivered Orders
If your tracking information indicates a delivery problem or your order has not arrived, please contact AUXO through our Contact page.
We will review the situation with the fulfillment partner or shipping carrier and arrange an appropriate resolution, including a replacement or refund when applicable.
Customs and Import Charges
Certain orders may be fulfilled from international locations.
AUXO does not intend for customers to incur unexpected import charges that were not disclosed during checkout.
If a carrier requests an unexpected customs or import payment, please contact AUXO before making the payment so we can review and resolve the situation.
Need Help?
For questions about shipping, tracking, or delivery, please contact us through our Contact page or AUXO Assistant.
We're here to help make your shopping experience as smooth as possible.
Return & Refund Policy
At AUXO, we want you to feel confident about every purchase. If something isn't right, we're here to help.
30-Day Return Policy
You may request a return within 30 calendar days of receiving your order.
For standard change-of-mind returns, products must be unused, in their original condition, and returned with their original packaging.
Returns are subject to the conditions described below.
How to Request a Return
To request a return, please contact AUXO through our Contact page and provide:
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Your order number.
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The product you wish to return.
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The reason for your request.
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Photos, if the product is damaged, defective, or incorrect.
Our support team will review your request and provide the appropriate return instructions.
Please do not send products back without receiving return instructions.
Change-of-Mind Returns
If you change your mind about a purchase, you may request a return within 30 calendar days of delivery, provided the product meets the standard return conditions.
For approved change-of-mind returns using a return address within the United States, the customer is responsible for domestic return shipping costs.
AUXO will provide the approved return address and instructions before the item is shipped back.
Customers will never be required to pay for international return shipping.
If a suitable U.S. return option is unavailable, AUXO will arrange a prepaid return or provide an eligible refund without requiring the product to be returned.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 7 days of delivery.
Include your order number, a description of the issue, and photos when available.
After reviewing the situation, AUXO will arrange an appropriate solution at no additional return shipping cost to you.
Depending on the circumstances, this may include:
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A replacement product at no additional charge.
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A full or appropriate partial refund.
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A prepaid return, when necessary.
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A refund without requiring the product to be returned.
The suggested 7-day reporting period does not limit any rights provided by applicable consumer protection laws.
Lost or Undelivered Orders
If your order is lost or cannot be delivered, please contact AUXO.
We will investigate the issue with the shipping carrier or fulfillment partner.
When an order is confirmed lost or remains undelivered and no acceptable delivery solution is available, AUXO will arrange a replacement or refund as appropriate, at no additional cost to the customer.
Refund Processing
Once an eligible return has been received and inspected, or a refund without return has been approved, AUXO will initiate the applicable refund promptly, ordinarily within 7 business days, or sooner where required by law.
Refunds are issued to the original payment method whenever possible.
After a refund is initiated, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
We will inform you if additional information is needed to process your refund.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to assist before the order enters fulfillment.
Once an order has shipped, cancellation may no longer be possible. However, applicable return rights and consumer protection laws remain in effect.
If AUXO cannot ship your order within the applicable promised timeframe, you will be offered the cancellation and refund options required by law.
Consumer Rights
Nothing in this policy limits or excludes any rights or remedies available under applicable federal or state consumer protection laws.
Where applicable law provides greater protections, those protections will apply.
Contact AUXO
If you have questions about returns, refunds, replacements, or order issues, please contact us through our Contact page or AUXO Assistant.
We're committed to providing a clear, fair, and dependable shopping experience.